Privacy Policy
1. Introduction
This Privacy Policy applies to all Websites owned and operated by the Company and all services provided by the Company, including online and mobile services and products. Throughout this Policy they will be referred to as "Websites" and "Services".
The term "Personal Data" means personally identifiable information such as your name, email address, address, telephone number, payment profile details, payment information, support requests, betting history, chat comments, etc. In the event that your identity cannot be established (e.g., Personal Data is
is aggregated and anonymized), this Policy does not apply.
This Policy is subject to change from time to time. In the event of significant changes, we will notify you - usually by posting a notice on the Website or sending an email.
2. "We" - who is "we"?
By "we" (or "our" or "us") we mean eurobet
3. What data we collect and how we collect it
When you visit our Website or use our Services we collect and process your Personal Data. The ways in which we collect data can be categorized as follows:
Information you provide to us directly
When you visit our Website or use any part of it and/or our Services, we may ask you to provide us with Personal Data. For example, we ask you to provide contact information or certain documents in the course of registration, verification and anti-money laundering or anti-fraud screening procedures, or when you contact us with questions or support requests.
Information is collected automatically
We automatically collect certain information about you when you visit our Website, such as your IP address, operating system, device type and settings, browser type and settings, trouble reports, system activity, and the date, time and URL of the page from which you linked to our Website. This information is useful to us because it helps us better understand how you use our Website and Services to help us provide the best level of service. For example, using information from your browser, we can determine what language you speak.
Some of this information is collected using cookies, similar tracking technologies and third party tools such as Google Analytics.
We also collect data about transactions you have made with us and your account activity. Information received from third parties
Sometimes we may collect your Personal Data from other sources, such as publicly available materials or trusted third parties, such as our payment service providers. We use this information to refine your Personal Information to better inform, personalize and improve our Services, and to verify the Personal Information you provide.
4. Legal basis for processing Personal Data
When we collect Personal Data, we process it only if there are legal grounds for such processing specified in the relevant data protection laws. Such legal grounds are:
Performance of a contract
We may process your Personal Data if it is necessary for the performance of a contract. For example, when you register on the Websites, you enter into an agreement with us or when we take actions relevant to the contract, in particular to conduct transactions on the Websites. Legal obligation
Various laws and regulations impose certain obligations on us. We need to process your Personal Data to comply with these obligations, for example, to comply with anti-money laundering legislation, responsible gambling requirements and the terms of our gambling license.
Legitimate interests
Your Personal Data may be processed if we, other companies in our group of companies or third parties have a business or commercial reason to process your Personal Data.
Your consent
In certain limited cases, we process your Personal Data on the basis of your consent, for example where necessary for direct marketing purposes.
5. How we use Personal Data
Use of your Personal Data (Legal Basis):
To operate our Websites, to ensure the proper functioning of our Websites and Services and to provide the Services you have ordered
(Fulfillment of Contract, Legitimate Interests)
To verify your eligibility to use certain Services, including verifying your age, geographic location, identity or self-exclusion status, and to establish and operate your account (Performance of Contract, Legitimate Interests)
To comply with legal obligations, responsibilities and duties, to comply with laws and requirements relevant to us and the terms of our gambling license, and to prevent illegal activities, including money laundering and match-fixing (Legal Obligation)
For customer support, including assistance in resolving technical and payment problems or other issues relating to the Websites or Services (Contract Performance)
To expand our Websites and Services, test and develop new features and perform technical analysis of our Websites and Services to optimize your interaction with our Websites and to provide you with better tools (Legitimate Interests)
To prevent, detect and report crime, to protect you, other users and us, for example to ensure network and information security, to mitigate risks, to detect and prevent any fraudulent or malicious activity, and to ensure fair use of our Websites and Services and compliance with the Agreement (Legal Obligation, Legitimate Interests, Performance of Contract)
To analyze and summarize data, to produce statistics, in particular to create aggregated and anonymized analytics and reports for internal use, public distribution or for third parties (Legitimate Interests)
To conduct, manage and validate financial transactions (Contractual performance, Legitimate interests)
To analyze your risk of fraud and validate your data with third parties, including financial institutions, identity verification agencies and credit information bureaus (Legal Obligation, Performance of Contract, Legitimate Interests)
To assess your gaming activities to ensure responsible gaming (Legal Obligation, Legitimate Interests, Fulfillment of Contract)
To monitor your gaming activity and manage our risks and chances (Legal Obligation, Legitimate Interests, Contractual Performance)
To enforce our rights under the Agreement or other agreements with you (Performance of Contract)
To disclose information to our Group companies following a restructuring or for internal administrative purposes (Legitimate Interests)
To settle our relationship and communicate with you. This may include:
Operational communications such as notifying you of changes to our Websites or Services, information about new features, bonuses and promotions, security updates or help on how to use our Websites and Services, marketing communications and providing information you have requested or information we are required to tell you (Performance of Contract, Legitimate Interests, Your Consent)
6. How we may share your Personal Data
We may need to share your Personal Data with a third party. We may disclose your Personal Data to:
o To other companies within our group of companies;
o To third party service providers and partners who assist us in providing the Websites and Services you have requested, such as those who provide access to or operation of the Websites or Services, or who promote our Websites and Services;
o To regulatory, law enforcement, governmental authorities, courts, fraud prevention agencies, licensing authorities, cyber sports self-governing bodies or other third parties as we believe is necessary to comply with relevant laws and requirements or to exercise, establish and protect our legal rights (we will notify you of such disclosures when possible and appropriate);
o Partners or other persons who have introduced you to us;
o Other persons, subject to your consent.
7. International Data Transfer
When information is processed and transferred, it may be transferred and processed in countries other than the one
in which you reside. The laws of these countries may differ from those you are familiar with. When we process Personal Data in another country, we take precautions to protect your Personal Data.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside the EEA. If your data is transferred outside the EEA, it will be transferred to countries where we have appropriate transfer mechanisms in place to protect your Personal Data, in particular the application of the European Commission's Standard Contractual Clauses to contracts with the organizations to which the information is transferred.
8. Security
We are committed to protecting your Personal Data and taking appropriate technical and organizational measures, including:
o Data Encryption To protect your Personal and Financial Data, we encrypt all data exchanged with you using the industry standard TLS (Transport Layer Security) (Transport Layer Security Protocol). Your data is also stored on our servers and transmitted for backup and replication purposes between data centers in encrypted form.
o Access Restriction Only our employees, contractors and agents who need to process this information have access to Personal Data.
o Network Security. Access to our network space, both externally and internally, is protected by a multi-layered security system that includes firewalls, intrusion protection systems, and network segmentation. Our security systems are configured, managed and maintained according to best practices. We partner with leading security vendors, utilizing their expertise and the threat intelligence they collect, to protect our systems.
o Secure data centers. Our servers are located in industrial-grade hosting facilities that utilize robust security systems to prevent physical access to protected servers. These security systems include 24/7 continuous monitoring and surveillance, on-site security personnel and regularly scheduled security audits. We use geographically isolated copies of data to minimize the risk of data loss
or disruption to operations.
o Security Monitoring Our security team continuously monitors the security system, event logs, notifications and alerts from all systems to identify and address threats.
9. Data storage
Some of the data you can delete at any time, some of the data is deleted automatically and some of the data we store for a longer period of time, if necessary. When data is erased, we ensure that your data is securely and completely deleted from our servers or stored exclusively in anonymous form. Information is stored until you delete it
We offer a number of services that allow you to correct or delete data associated with or stored in your account. For example, you can:
o Change information about yourself,
o Delete a chat replica, or
o Delete the account entirely.
In accordance with regulatory requirements and legal obligations and to avoid any claims against us, we will retain your account information until it is closed and thereafter for five years after your account is closed (where applicable) or after your last contact with us.
Information is retained for extended periods of time for limited purposes
In some cases, business and legal requirements may require us to retain certain information, for specific purposes, for extended periods of time. For example, if an individual has self-excluded from our Services, we will retain their Personal Information for longer, as required by responsible gaming.
Reasons why we may keep some data for longer include:
o protecting you, others and us from fraud, abuse, criminal activity and unauthorized access, such as when we suspect someone of committing fraud, engaging in match-fixing or money laundering.
o complying with tax laws, anti-money laundering measures and other financial requirements, carrying out bookkeeping or helping to resolve disputes, for example, when you are involved in financial transactions including
o receiving your deposit and disbursing your money.
o complying with an applicable law, regulation, legal process or executive governmental request or need to enforce agreements, including investigating potential violations.
o ensuring the continuity of our Services to you and other users.
o in the event that you contact us directly, such as through a support channel or by submitting feedback or error reports.
We are committed to protecting the confidentiality of your personal data, collecting, using and/or storing it in accordance with applicable data protection laws and requirements and, in particular, the provisions of (country) data protection laws and other applicable International Data Protection Regulations such as EU Regulation 2016/679 General Data Protection Regulation (GDPR) (hereinafter "Data Protection Laws").
10. Your Rights
You have certain rights in relation to your Personal Data:
o to know what Personal Data we hold about you.
o to correct or ask us to correct inaccurate Personal Data about you.
o to have access to your Personal Data and to request a copy of it in machine-readable form, for example, if you wish to have it backed up.
o object to the processing of your Personal Data where we are guided by our legitimate interests. Please note that we may continue to process your Personal Data where there are other relevant legitimate grounds or where there are compelling reasons to continue processing the data for our interests over which your rights, interests and freedoms do not override.
o ask us to erase your Personal Data, including deletion of your account, only if (1) we no longer have a need to process it, (2) you have withdrawn your consent to processing and your consent was the legal basis for processing your data, (3) you have exercised your right to object and there are no overriding legitimate grounds for continuing to process the data, (4) your Personal Data has been processed
unlawfully, (5) or the erasure of your Personal Data is required to comply with a legal obligation. Please note that we will not erase and will continue to retain the data, in particular if the retention of Personal Data is required to comply with our legitimate interests that override your request, to comply with a legal obligation or if it is necessary for the formation, exercise or defense of legal claims.
o ask us to restrict the processing of Personal Data in certain circumstances.
o withdraw consent previously given if your consent was necessary for the processing of Personal Data. Please note that we may continue to process your Personal Data if we have other relevant legal grounds to do so.
o object to direct marketing and customer personality profiling (insofar as it relates solely to direct marketing). In relation to marketing messages, you can ask us to stop sending you at any time - simply follow the instructions in the marketing message or send a request to [email protected].
o complain to your local data protection authority.
Please note that not all of the above rights are absolute.
You can exercise your rights at any time by changing your account settings or by sending an email to [email protected] . You will be required to confirm your identity in order to perform the actions you have requested.
If you are dissatisfied with the way we process your Personal Data, please notify us at [email protected]. We will investigate your complaint and endeavor to respond to you within a reasonable time.
11. SSL Encryption
All critical correspondence between the user and the Website is encrypted by Secure Socket Layer (SSL) using a 256-bit key.
